Manufacturer Approvals

DON’T COMPROMISE ON YOUR VEHICLE SAFETY

Unfortunately, accidents can happen whether it's your fault or caused by someone else, whoever is at fault you will want to be certain that your Volvo car is repaired using Volvo’s exacting repair standards, you will also want the reassurance that Volvo's reputation for safety is not compromised.

In the event of an accident you can make the choice of who repairs your Volvo. Naturally, we would recommend that all Volvo's are repaired using a Volvo Approved Bodyshop where Volvo repair methods are followed and only 100% genuine Volvo parts are guaranteed to be fitted during the repair process.

Volvo's Approved Bodyshop network are trained and equipped to be able to repair your car to Volvo's high safety and quality standards. When turning to an approved Volvo Bodyshop, you can be certain that your car will be repaired by a trained technician at a Bodyshop that complies to Volvo's high body repair competence standards, ensuring that the highest safety, quality and environmental demands are met.

Unfortunately, accidents happen. When they do, a Mazda Approved Bodyshop is the right choice for accident repairs to your Mazda. Your insurer may not necessarily choose a Mazda Approved Bodyshop, but you can inform them of your choice, keeping your Mazda the way it was built.

From the moment you walk through our doors, you can be sure of the highest quality workmanship and level of customer service that is second to none. Our Mazda trained technicians only use Mazda genuine parts that are covered by the manufacturer's warranty. That's why we are the right choice for repairs to your Mazda.

 We work to and exceed the strictest standards in every area – from our premises, equipment, training and bodyshop skills, to working practices and quality.

We are audited annually to ensure these high standards are sustained and if not we risk losing our Approved status.

In the unfortunate event of an accident to your vehicle, our Honda Approved Bodyshops will ensure your Honda is repaired to the highest quality finish. You may find yourself under pressure from your insurance company to use an Insurance Approved Bodyshop of their choice. However, Insurance Approved Bodyshops may not use Genuine Honda Parts and Approved Honda repair techniques, which is why you should insist that your Honda is repaired only by a Honda Approved Bodyshop.

We guarantee that Honda Approved Bodyshops repair Honda vehicles to the highest standards. And when you use a Honda Approved Bodyshop, you have the added comfort of knowing that work is carried out to our exacting standards of quality.

By using a Honda Approved Bodyshop, you will receive the personal service you expect from Honda. The following points underline our commitment to you as our customer:

• Technicians trained to Honda Standards maintaining the highest levels of quality
• Only use Honda Approved repair methods ensuring a safe repair
• Will always use Genuine Honda Parts and paint
• Will ensure that you are kept informed during the repair process
• Following the repair of your vehicle, the Honda anti corrosion warranty will remain in place
• Will return your car to you washed and vacuumed
• Will issue you with a Honda Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle

We are a Suzuki Approved body repair specialist and are fully supplied with the latest equipment to ensure that our Suzuki trained engineers and expert technicians have the best facilities at their disposal to ensure that your vehicle is repaired to the highest standard possible.

Having an accident can be a stressful experience. That’s why we have Customer Service Advisors who can help minimise the inconvenience and assist you throughout the repair process. We are able to offer you a loan vehicle (subject to availability) whilst your car is in for repair so your normal day to day activities can resume hassle free.

Benefits of a Suzuki Approved repairer:

• Genuine Suzuki parts
• Suzuki -trained body and paint technicians
• High quality repairs to manufacturer standards
• Workmanship Guarantee
• Maintain manufacturer’s warranty
• Commitment to complete customer satisfaction

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out.

DJ Mackenzies Accident Repair Centre in Suffolk is a Polestar Approved body shop. The Polestar Approval status means that we are a repairer recommended by Polestar to carry out Car body and paint repairs on the vehicles that they manufacture.

The whole Polestar Approved Repairer Programme is designed to ensure we provide high quality vehicle repairs and excellent customer service and we are audited each year by independent auditors to ensure we meet the required Polestar standards.

There are many benefits to Polestar vehicle owners if they choose a Polestar Approved repairer like DJ Mackenzies to repair their vehicle, and these include:

• We will provide a quality replacement car (if required and subject to availability)
• We will only use genuine Polestar parts
• We will use Polestar approved paint and materials
• We use special tools and equipment recommended by Polestar
• Our technicians and several of the management team have been trained by Polestar
• We use the correct Polestar repair methods
• We use Polestar diagnostic equipment to do pre and post repair checks
• We will recalibrate ADAS features on your vehicle using Polestar approved equipment
• Once repairs are completed, we will provide you with a Repair Guarantee Certificate
• We have many decades of experience in carrying out accident repairs

It is worth remembering that, in the event of an accident, you have the right to choose where your vehicle gets repaired so if you drive a Polestar and want the reassurances that a Polestar Approved Repairer can give, make sure you contact us first as it is highly unlikely that your Insurance Company will direct you to a Polestar approved repairer.